Viewers and users can purchase goods and services safely and securely from the comfort of their home or office with the peace of mind that the transaction will be handled securely and efficiently. Furthermore, due to the return and refund policies that Transact24 enable our merchants to provide, users and viewers are assured of the extra safeguard that products and services must meet the advertised specifications of the product or services bought.
Transact24 MerchantsTransact24 assists merchants to join the Transact24 Virtual e-commerce portal and trading network to establish a relationship with a bank in a suitable or specific region to accept payments via the Transact24 Merchant operation.
A partnership with a world class Hong Kong based Trusted Third Party handles the settlement of funds into an Escrow account for merchants and a suitable settlement procedure is developed for each merchant to allow for timely settlements to their bank accounts in their regions.
At all times the Transact24 Merchant operation will insist on the following procedures to be contractually agreed to and procedures put in place to comply with the following business procedures.
- Delivery Policy – each merchant must state its delivery policy
- Location statement – each merchant must state location of operations
- Taxes and Vat where applicable – merchants must comply with domicile
- Refund and Return Policy – the Transact24 Merchant template
- Consumer Data privacy – the Transact24 Merchant standard
- Credit Card Security - the Transact24 Merchant standard
Delivery Policy
Transact24 is an Internet Payment Service Provider with offices in Hong Kong, Singapore, South Africa and Mauritius. It assists internet merchants with e-commerce enabling services. All sponsored merchants will display and commit to proper display of the delivery mechanisms of goods and services in their domicile and targeted regions. In the case of exports all the necessary export documentation and relevant shipping costs will be disclosed in the merchant product cost as inclusive or exclusive of shipping.
Location Policy
All sponsored merchants will display their domicile and regions from which shipping will take place on their Websites. In the case of exports all the necessary export documentation and relevant shipping costs will be disclosed in the merchant product cost as inclusive or exclusive of shipping.
Taxes and VAT Policy
All sponsored merchants will display all relevant taxes and VAT charges as inclusive or an add-on in respect of the regions from which it will ship product. In the case of exports all the necessary export documentation and relevant shipping costs will be disclosed in the merchant product cost as inclusive or exclusive of shipping.
Refund and Return Policy
Transact24 is an Internet Payment Service Provider that assists internet merchants with e-commerce enabling services. A firm refund and return policy declaration is required for each merchant and the standard policy and procedures for each merchant is outlined as follows.
Merchant Refund and Return Policy
We guarantee a 100% complete satisfaction with our products.
You can return your online purchases to us for a full refund.
We'll refund your online purchase if you:
- Return product in their original condition.
- Include receipt (packing slip) and completed returns form.
- Return within 30 days of the shipment date listed on your package slip.
- Shipping charges are not refundable.
- Returns will be refunded in the form of the original payment method.
- Commercial bulk orders of not refundable.
For returns, please contact our Customer Service Department at 800 0000 0030 (US)
Or send your request to returns@xxxxxx.com to advise your intent to return product and the reason for the return. A return form will be mailed to you along with shipping instructions for the product range.
All products should be returned in their original condition. Please, provide the following information with your return: name, address, email address, phone number, and order number, if available.
Consumer Data Privacy
Transact24 manages and protects all data and information gathered on its Websites, and API’s. This is data that is captured for processing purposes, customer service inquiries and electronic communication with merchants and customers. Transact24 will not sell or share any information with Third Parties and undertakes not to disclose any individual information to anyone unless required by law or other official regulators.
Credit Card Security
Transact24 employs security rules and measures for personal data protection in cases of improper use, unauthorized access, or unintentional loss. Transact24 utilizes Secure Socket Layer (SSL) software when receiving and transmitting electronic payments, and encrypts the sensitive information provided. Transact24 only reveals credit card numbers when communicating on a private dedicated telephone line of communication with the associated financial institutions and or regulators.
All information is stored behind firewalls and other sophisticated security systems. The Transact24 data center utilizes sophisticated security measures to prevent unauthorized access to the facility. In addition, a User ID and password scheme is employed in order to limit and achieve access to our computer network by employees and Third Parties.
